Refund policy

Effective from [to be defined: VIGENCIA].

We want you to pay for Termik only if it works for you. That's why there is a free trial (7 days, or 30 with your e-mail), with every feature and no credit card: try it before you subscribe.

1. Right of withdrawal (7 days)

Purchases made online can be canceled within 7 calendar days of the purchase, with a full refund and no justification needed (Brazilian Consumer Protection Code, art. 49).

2. After the 7 days

1. You can cancel at any time. Canceling stops renewal, and the license remains valid until the end of the period already paid.
2. There is no prorated refund for the current period, except in the cases in section 3.
3. On the Team plan, reducing the number of seats takes effect at the next renewal.

3. When we refund even after 7 days

• Duplicate or incorrect charges: we return the amount overcharged.
• A defect that prevents use and that support cannot solve within 30 days of your contact: refund of the unused portion of the period.
• Other cases provided for by law.

4. How to request

Write to [to be defined: EMAIL_CONTATO] from the license's e-mail (or the buyer's e-mail), stating the reason if applicable. We reply within 5 business days.

The amount is returned through the same payment method used for the purchase, within 10 business days after approval (when it shows up on your statement depends on your bank or card issuer).

5. What happens to the license

With the refund, the corresponding license is revoked and the Application enters restricted mode. Your data stays on your computer and you can still open the vault and view, copy and export everything.

6. Contact

[to be defined: RAZAO_SOCIAL] · CNPJ [to be defined: CNPJ] · [to be defined: EMAIL_CONTATO]